“At ClimaKing, we are concerned about your happiness with our products and services. However, there are instances where returns or refunds might become a necessity. Kindly read our policy for the understanding of the rights and obligations.”
1. Return:
Return Eligibility:
- Products are returned within 7 days from the date of delivery.
- Item not used, in original packaging, and resale condition.
- Requires a valid proof of purchase (invoice or receipt).
Non-Returnable Items:
- Installed or used air conditioning units.
- Customized or special order items.
- Consumables (filters, refrigerants, etc.)
- Products damaged because of misuse, wrong installations, or unauthorized repairs.
2. Refund:
Refund Process:
- After receiving and checking the return, we will notify the customer regarding approval or rejection of the refund.
- If approved, the refund will be applied to the original mode of payment within 7-10 business days.
Partial Refunds:
Partial refunds may apply in the cases listed below:
- If things are not in their original condition,
- Almost all parts are missing due to something that is not our fault,
- The part is returned beyond the time frame of receiving the item.
3. Exchange Policy
We replace items only if they are defective or damaged within delivery. All exchanges must be requested within 48 hours of receiving the order.
4. Refunds Related to Service
For Installation or maintenance service in air conditioning:
“If we have not satisfied your needs in our service, please report it to us within 48 hours.”
“Refunds and revisions of service to be performed will be evaluated according to each individual case was made.”
5. How to Start the Process for Return or Refund
To initiate a return/refund, kindly contact us through customer support.
📞 Customer Support: 0172-4045075, 5076523, 9417003643
📧 Email: neeraj@climakings.com
📍 Address: Plot No. 362, Ground floor, Industrial Area, Phase -1, Chandigarh-160002
Request should contain the order number, product details, and the reason for return/refund.
6. Shipping Costs
- The customer pays return shipping costs, except for defective or incorrect products.
- We recommend using a trackable shipping method to ensure product safety from return to receipt.
Should you have additional queries and clarifications, feel free to contact us. We are here to help in making experiences with ClimaKing smooth sailing and reliable.
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